Madera Residential

I lived here for two years, and I strongly recommend avoiding this place.

The flats building lacks an elevator, leaving only a narrow staircase, making moving furniture difficult. The stairwell often smells like dog urine, and there is a noticeable sewage odor on the first floor. The place has gone downhill significantly and everyone there is aware.

The pools are wildly out of control, the staff is unprofessional and petty, and there is dog waste everywhere (including INSIDE the mail room). You can judge their professionalism yourself with their responses.

Mail delivery has also been a significant issue. After my wallet was stolen here, I had sensitive replacement cards sent, but the mail carrier left my mailbox open, exposing my personal information. Despite raising the issue with management, they claimed mail problems were beyond their control and were completely unsupportive, petty, and passive aggressive.

The complex also has ongoing pest issues. Despite paying monthly for extermination services, my apartment has never been treated, even after submitting multiple service requests. The roach problem, likely tied to the sewage issues, is severe.

Finally, upon moving out, I was charged $1,000 for damages that are complete BS. This was likely retaliation for me escalating the mail issues, and these charges are in bad faith.

There are many better options in the area at the same price point, avoid this dump!

My experience here has been great. Aside from the normal annoyances that come with management at these complexes, I have had little issue with this apartment. While pricey for the space offered, the location is unbeatable.

Love the complex but make sure not to get a unit on the same side as the train. It is very loud at night for long periods of time while they are switching cars