ZRS Management

Great location, 20 minute walk from school. Management has changed many times but current management is good. Previous management has been poor. Dog friendly.

Amazing location, slightly outdated. The lights included in the apartments are not great and cast many shadows. Spacious compared to other apartments nearby.

I feel like Stella is a great apartment to live in for the State Thomas area. I really enjoy my apartment and the location, I've had no issues with safety, pests or noise. My only issues are that the parking garage randomly flooded for two weeks in the fall which broke all of the elevators. Additionally, the apartment got rid of their valet trash, which leads to trash piling up in the trash room and it smelling questionable in the hallway. I do love that they have a working printer haha.

It's expensive but there is an amazing rooftop, safe and walkable neighborhood. Right next to I-75 which brings you straight to SMU.

Union West is always clean, has really nice apartments and great amenities. The location is perfect, being right by food, night life, and the Morgan street L station.

I moved into the apartment on September 29, 2023. Since then, I have been dealing with frequent and disruptive plumbing problems, which have continued despite numerous attempts to address the issue with the apartment management. Specifically, I have encountered recurring instances where water backs up from the floor and bathroom at random times throughout the day. These incidents have often required me to clean up toilet water, sometimes as frequently as three times a week and even at inconvenient hours such as 3 a.m.
I first reported these plumbing issues to the management in October 2023. Although the management has responded via email, promising to resolve the problem, no effective resolution has been implemented to date. I have documented the issues extensively, including taking photos and videos, which I have shared with the management as evidence of the ongoing problems.

It’s been great! The apartments are a 15-25 minutes from campus. The neighborhood is quiet.

I have lived onsite for 2 1/2 years (since opening) and within the first year, it was extremely peaceful. My unit is right next to gym and right next to stairwell. the gym is extremely loud and shares a wall with my son (whom is special needs - autistic and ADHD) which shakes my entire apartment and is EXTREMELY NOISY. I've let the leasing office know multiple times and there has been no resolve as the gym is 24/7. They've had to replace the gym floor several times.

My renewal came up this year as I was supposed submit a 60 day notice by June 5 if I was to leave and didn't receive the renewal offer until June 10th. I was told by the assistant managers that I would have 2 weeks to make a decision but was pressured by the office by day 3 to make a decision (very challenging to move last minute with a kid). I asked if there was anything they could do for the rent increase because if was unjustifiable due to the issues with how loud my unit is and didn't get that updated offer until July 8, and my lease end date would by Aug 8th. Very disheartening process and just stressful. Signed because a little less than a month is not enough time to search for a new apt, pack and move for me.

The noise has only increased since then and my son is now experiencing broken sleep patterns and disruptive behavior patterns. I inquired about transferring to a sister property and was declined and asked "WHY DID YOU RENEW IF THERE WAS A PROBLEM?!" by the regional property manager of this location. He was completely unempathetic and lacked compassion for my unique situation. Since the new lease has not started, I asked if there was a possibility to dissolve and was said that "that puts us in a weird situation as there is no time for us to find a new tenant for your apartment...we must stick to the lease as a lot of money would be lost".

And not to mention being next to the DART and homeless people being in the stairwell right next to my unit. I have a woman on my camera circling my door and attempted to enter it.

I understand business very well but this is just so saddening because this unit would easily be taken if I was able to get out of my lease. I pay so much money and can't enjoy my home nor do I feel safe.

This building used to be great, I lived here nearly two years. They recently switched to new management (Willow Bridge) and everything has gone downhill since.

The building is not the newest and is not cheap compared to other newer ones nearby. Management is what made this place special and that is no longer the case. You can see their BBB reviews (Willow Bridge - Dallas, TX) to get a sense of all the shady things they do.

RENTER BEWARE!!!
Under no circumstances, rent in this building. The management is horrible. Staff is a bunch of young kids who don’t know anything about running an apartment building. Calls/requests are never responded to. Phone is never answered. Dogs everywhere along with the poop.
Building manager is the worst. The company does not return rent deposits. Save yourself from a lot of stress!!!!

The apartments are not well built. The price is too expensive for the quality.

Management is friendly and helpful. Location is also good.

good apartment with pool + gym

Well built and prompt maintenance when needed. Quiet and in a good location

We spent a year living at Elle West and still have friends who live here, but would highly recommend living at any other building in the area. You can get comparable monthly prices for significantly nicer buildings/management in the area. We now live at the Monarch which is 100x nicer, cleaner, and has more amenities for the same price. We had mold in our apartment at Elle for about 8 months which was never fixed. We had cockroaches, leaks, and broken hot water routinely while we lived there. When we brought it up to management, they were rude and dismissive. They also gave other friends in the building a hard time about transferring units and move-in/move-out days. They are a nightmare to work with if you can even get a response. When we began looking at other apartments, they all knew of the issues at Elle and have a bad reputation amongst other managed buildings in the area. Gables Park Plaza, AMLI, Monarch, Gables Tower, and a few other smaller buildings in the same area of downtown are all within the same price range and better quality by far.

Great location, older building