DO NOT LIVE HERE. I moved here without touring because I was graduating from undergrad and didn't have time to fly to Philly before moving. From the minute I moved in (they gave me the wrong apartment layout so that was a whole thing), management has been unresponsive. I have had to threaten legal action multiple times. They've owed me up to $1400 at one point and I had to start calling the regional property manager every 2 hours to ask where my money was. I moved out two months ago and they tried to keep my deposit despite me leaving no damage. Again, I was stuck calling the rental agent, calling the regional property manager, exchanging 40+ emails, and threatening small claims court. Utilities are overpriced, they stick secret fees all over the place (why are you charging me to receive packages?), and you're paying way too much for what you get. Also, the security guards are nice but don't do much: there were homeless people sleeping in our entrance way who could've easily accessed the upper floors. If you want to live in University City, you can get a studio for like 1k that's nicer than this. I think they count on students not having the time or energy to fight them when they try to scam us.

The lobby is very nice, and I enjoy my solitude in having a studio. Always staff present on site which makes me feel safe. Have to pay for utilities and if you want a locker for your packages. The maintenance requests are responded to very quickly. Some complaints about critters in the walls. Good starter apartment if you are new to Philly.

I like it here! Very convenient and close to campus. Hardwood floors, which helps when you have allergies and you’re a pet owner.

The location is amazing. It's close to a bunch of cafes and restaurants. Close to SEPTA trolley and bus stations. Since it is on Penn's campus, there's always security officers patrolling the area, making it super safe. However, there are some downsides. The management is not responsive. There is not much maintenance/cleaning done on the first floor/floor hallways. No amenities. Utility fees can be expensive in the winter months.

Nice apartment, no complaints

Management is pretty easy to reach, but sometimes maintenance/other requests don't get addressed very quickly. Also, it's just an old building so there's problems that come along with that, but that's true of a lot of buildings in the neighborhood.

I appreciate how Chestnut Hall is spacious, quiet, hassle free, and close to the Penn Law School.

On moving out, they charged me about $500 to paint the apartment and for cleaning. There was nothing in the lease about painting (which I believe they aren't allowed to charge for) and my apartment was very clean when I left and definitely did not have anything beyond "ordinary wear and tear". It was actually extremely dirty when I got there.

Maintenance also came in unannounced all the time because other units had leaks/other issues that required them to come into my place.

Please do not suggest this to prospective Penn students. There are swastikas intentionally engraved into the lobby's tile. I have brought this up with management and they have no intention of removing them.

DO NOT RENT FROM THEM! My daughter just moved out and they are withholding our security deposit for "Full Paint Studio". She lived there for 2 years and they said there are "marks on the walls" but haven't provided ANY documentation or pictures, in violation of Philadelphia tenant law. I asked for a walkthrough and they stated that they did not conduct them with their tenants. These are our pictures of the way we left the apartment, and for that they are withholding $469! This is the FOURTH apartment we have rented in Philadelphia Center City / University City and we've NEVER had a security deposit withheld!