The Gantry

***Don't be fooled by the inflated rating The Gantry has due to a ploy they ran on residents. Any review that mentions employees by name and has 5 stars was a tactic the leasing office used to artificially raise their ratings. See more below and in other comments from residents***

I've lived at The Gantry since June 2022. Lured in and remain because of the beautiful amenities, and community I’ve built, but the analogy among many of us here is that The Gantry is like a 5-star hotel that is run like a Motel 6. The leasing office reels you in via a tour of the space and a script of benefits, many of which are partial truths or no longer in place. And new leases are clearly the office's top priority, beyond that once a resident, you find that management is totally incompetent and unresponsive. They admit that they can't respond to emails timely and that in person meetings are best for quick resolution, but then will reschedule the meetings, and oftentimes either arrive late or have to leave early if not both. We get the sense that property management only wants to do the fun parts of the job such as selling living here and organizing activities but doesn't want or is incapable of the hard work of putting structures in place to make actually living here go smoothly. I've lived in multiple luxury apartments around the city and in other places and the management here is the worst. Basic services are completely lacking such as the management of a guest list, an organized system for receiving food deliveries and the security of the garage. We have no idea how many vehicle thefts, and break ins there have been to our garage which is totally compromised due to gates that are always out of service and never quickly resolved. Security "courtesy officers" as the term management uses to market their role, is useless. They have been told their job is to overpolice resident conduct rather than be a service to us. The consistent aforementioned garage breaches as an example. Heavily monitoring pool access and reservations for residents as another. There have also been multiple reports to management of disrespectful interactions between the chief of security and residents and management has refused to make a change.

There are some positives here, you'll notice the tactic of asking residents to provide 5-star reviews and mentioning employees by name has resulted in many complementary reviews of our concierge staff. Oliver and Miracle are great at what they've been asked/trained to do. But that tactic - we literally received an email about this campaign to recognize employees by leaving a 5-star review and listing employees by name, has also artificially raised the overall Google rating. Further, there was a question at one point as to whether they were deleting unfavorable reviews. The building also must have got lucky in who owns the maintenance and cleaning contracts as they are also both excellent and don't require oversight from the office. So bottom line, beautiful building but frustratingly poorly managed to the point where you may not feel like you're getting your money's worth.

Update 6/24: As a case in point of the lack of security, the unresponsiveness and incompetence referenced above and more. Last week a resident was assaulted by a former Gantry employee while off the clock. This employee had been banned by the building but was able to still breach the property multiple times. Those issues aside, management was also told that the residents blood has not been cleaned up yet, and if it must remain for some reason, no sign or blockade closing it off...So as of this morning, 5 days later, the blood stains are still all over the stairwell where the assault happened. See attached pictures.

Clean, new property. Beautiful amenities.