We've lived here for 12 months and the entire time have been waiting to leave. Every day the elevators are broken, everyday you will step in dog pee or at the very least be kept up all night because of dogs barking in the park. Every weekend the screams from the pool echo through the buildings. There are absolutely no rules when it comes to the common spaces- toddlers run around the gym, men workout without shoes on, it's hell.
The windows have never been cleaned- though management sent out a notice that they would be. Unless it is taking three months to do it, they were lying. They also said they would power wash the parking garage which is one of the nastiest, grimiest places in the world, but they never did. There are also no security cameras in the parking garages and the management has bungee corded up the parking garage gate so anyone can (and does) enter the garage. No wifi, no cell service. It's scarier than parking on the street and you'll pay $200 a month to do it.
Our SDG&E bill has fluctuated wildly between $250-$700 for an 800 sq foot apartment. We have done everything to lower it but it doesn't seem to matter. Seems a bit odd for so small an apartment with no major electronics and us being cautious. We have never had it so high even in other apartments downtown.
And yes! We moved to this apartment from another just a few blocks away! And had almost NONE of these issues. We still have six months in our lease, but the chance we may pay the $6,000 and break it is decently high. It's just becoming too much. Home should be a place you can relax.
The amount of packages we've had lost from Amazon, UPS, and USPS is staggering. Right now we've launched an investigation with USPS for an international package that somehow made it to Pinnacle (and was scanned in by USPS) but never made it to our mailbox. This happens pretty frequently and luckily we always get refunded by the sender- but WHERE do the packages go? The front desk staff is a constant rotation of temps, so your guess is as good as mine.

Speaking of the front desk, one of those lovely temps allowed a rambling drugged out guy to come up to our apartment at 1am on a Monday morning a few months ago. We were awoken to the loud bangs and realized that this guys was so messed up he thought he was at his apartment in his building in LOS ANGELES. He told the front desk worker he needed our floor for our unit number and the worker just.sent.him.up. Later we were told the worker was a temp. Great. We received nothing out of this whole experience, not even an apology. We had a fully grown man attempt to break into our apartment and then actually enter our apartment when we were half asleep and we never heard a word from the building, besides the temp who let him up. And the lady a the front desk that I talked to about it the next day, who literally just laughed it off. The security is a complete joke. Anyone can walk in and ask to be sent up to a floor- and say you had just got home and hadn't locked your door yet- you could be a victim. Hey- it's happened in this building before, just google it.

This place is far too overpriced for what it is- you WILL have your packages stolen, you WILL step in dog poo in an elevator, and you WILL be harassed by homeless people the second you leave the front door. Oh! Also, pretty much all the time there is random trash scattered around hallways, etc. So get used to that!

PLEASE consider another apartment! There are so many great buildings near Pinnacle- don't get stuck in this place!