Solid place to live in Arlington. Reasonably priced and convenient.

I'm torn about Crystal House, because on the one hand it's in a very convenient location (5-7 minute walk - it's a huge parking lot - from the Metro) and a safe area, but on the other hand the management company is slow to act on resident issues.

For as long as I can remember since moving in last summer, the lobby in my building has been closed - until recently - for renovations. Imagine having lived for almost a year at an apartment where you didn't have access to a true lobby. The community room upstairs and rooftop (two of the more promising amenities) have been closed for renovations. When asked about the projected completion date of these renovations, the leasing office is either vague or has no answer. The other building's lobby is now under construction.

On top of that, while the Arlington area is relatively safe compared to downtown DC, the security in the building has been lacking. When the makeshift building entrance was established, the door would always be unlocked, allowing non-residents to come and go as they pleased. This is concerning, as we have been instructed to use our keys and yet are not promised true security.

Another issue, that is unfortunately beyond our control, is the fact that the buildings are old. They were built in the 1920s, so understandably there will be structural issues that need attention. Upon returning from vacation, I noticed part of my ceiling and wall had water damage, the paint was cracking, and there were noticeable stains. I submitted a repair request, and while they "repaired" it within 1 business day, I noticed the wall was still stained - which prompted me to question if the water/pipe leak, whatever the source of the issue, was actually resolved.

I emailed two leasing reps, a specialist and manager, as well as a maintenance manager, and have yet to receive a response. It doesn't help that the leasing office closes for most of the week before I'm able to catch them after getting home from work. Calling is a separate story...good luck getting a straight answer or speaking to someone directly.

I've also noticed my water takes a long time to heat, and other things have been falling apart in my apartment. I can't speak to this, but I've been made aware that the recent installation of washer/dryers in select units have caused a lot of issues for residents, particularly with pets. I also find it a little inconvenient that we have to pay $1.75/load for laundry...which over the course of a month adds up.

Before renting here, be sure to check out the entire apartment, the building, and the amenities so you're aware of what you're dealing with. Ask questions and don't be afraid to be a little persistent to get your answers. Overall, I'm satisfied living here, but I'm hesitant to renew for a third year.

Unfortunately I paid for location when quality had low standards for this building. Everything is old and falling apart. They do not fix any maintenance problems but instead go for the cheap quick fix. Leaks were a constant problem. If you want to pay a redick loud amount for a leaky roof, this is the place for you.

It's a great deal. There has been a lot of construction the past 6 months though, which has made some things inconvenient. The location is nice for the metro, but not for other things. The apartments in Pentagon City have better access to shopping and things like that, but they are also more expensive.

Crystal House has been a great value. It's significnatly cheaper than living in downtown DC, but still fairly convenient in terms of getting to places in DC. I've found the staff to be friendly and helpful and overall don't have any complaints about the building itself. Crystal City feels really safe, but there isn't a ton going on here in the evenings and it's not a very social neighborhood. I would have preferred a location with more restaurants and bars.

I like living at the Crystal House. Crystal City is a bit quiet, but its very metro accessible which is nice.

The building is good quality with spacious apartments. It's a bit pricy, but very good value if you have the income or are willing to have a roommate.

Roseland as property management is mediocre, but does the job. They initially charged for the option to pay online, but it is now a free transaction.

No pest issues.

Crystal City is a boring neighborhood, but it provides great access to Washington, DC and Alexandria. It's a good base of operations, but expect to go see other people before they come out to see you.