Brookfield Properties

This building is very nice with great amenities, about a 10 minute drive to Gould. It is easy to have pets here. The maintenance team is very helpful. There is a nice gym, two pools, lots of BBQs and outdoor cooking space. Management is not helpful and does not care about tenants, though. I wouldn't live here forever, but it has been extremely convenient for a few years in law school.

Amenities are great, location is not. Downtown LA has its perks, but my neighborhood has become overrun with homeless people who scream at random passersby and walk through traffic aimlessly.

Super close to campus and great amenities. Close to everything I need. Pretty cheap considering the amount of space I have too.

Very responsive management but amenities, especially the gym, are lacking

Been really good! Location is great, as is the apartment itself, but the process of actually filling out the lease was really rough and hard to communicate with leasing agents-- I think they recently switched management. Been smooth sailing after we moved in, though.

In general, the units themselves are good. However:

The worst thing about the Drake is the management. They are so incompetant. They don't answer your emails, they won't answer your calls. When you go to the office, they are not helpful. Are the telephones working??

For some reason, the previous manager in charge is gone and a group of amateurs are managing the building. They have no idea what's going on.

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I wanted to move to another unit within the Drake and the management office took more that a month to give me the lease to sign. I constantly followed up, but still took a month.

When everything was done, the new lease was signed, on the move-in date I went to get the keys for my new apartment and realized that the new apartment is not ready and it took them two days to prepare the apartment.

As of today (almost 60 days after I returned the keys and I provided will all required information), I am still waiting to get my check. This is clearly violating PA landlord-tenant law.

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They are always in the middle of some sort of change. The rent system, the property management system, the maintenance request system. Whenever I go to the office, I see someone new.

Maintenance issues get weeks to get resolved. I need to constantly follow-up on everything. The chute is clogged and it took them weeks to fix it. Some ACs in the hallway (and gym) do not work. I have to ask multiple times to for maintenance to fix small issues in the unit.

I'm writing this review in the hopes Brookfield properties management will see this and make the necessary changes.
Apparently the Drake used to have a team of property managers who were in office. Makes sense, the building is old and there's nearly 30 floors of tenants. Unfortunately Brookfield's management instead decided to cut corners and hire only one property manager to deal with not just the drake, but two other large properties (one Franklin town and the lofts at 1835 arch) as well. Understandably, she's incredibly overworked and can't manage all of the severe maintenance issues in these buildings on her own. She's trying to do the job of what used to (and should be) the jobs of multiple teams. Even worse, Brookfield is mid changing online portals so there's currently no way for her to even track and coordinate help for all of the maintenance problems except through email or text.
Jasmine, the maintenance team, the leasing agents and the front desk are absolutely trying their best to help tenants. Not their fault, this is on Brookfield. HIRE MORE PROPERTY MANAGERS/STAFF. Pay them a living wage with good benefits and stop cutting corners. Your employees and the tenants deserve better.

As far as specific concerns go-I have not had AC in 3 weeks. The water keeps getting shut off during the day. The elevators keep going down, and multiple people at different times including myself have gotten stuck in them to the point where the fire department was called to get us out.

Unfortunately I think someone would have to get hurt badly for the management company to actually care about upkeep of this building...

Apologies, I'm going to be petty. This building's ability to maintain a clean and peaceful environment has been greatly unsuccessful for the past 7 years.

It's frustrating that Yelp has removed my previous review, which detailed a year-long fire alarm issue. The review included specific dates and times when the alarm sounded, which was a testament to the disturbance it caused. It also featured photos (also removed) of the poor sidewalk conditions. Fortunately, I can easily take more photos to illustrate the current state of the sidewalks, which I've attached to this review.

So now, onto the present. For the past three days, the Eighth and Grand Apartments have emanated a steady beep sound that resonates through their parking garage walls and into my apartment next door to their building. As you can imagine, this constant steady beep has affected my mental health. It's like a ringing in my ears, day and night. Trying to live, work, and sleep in this environment is disturbing. Even having music, TV, etc, on to drown out the beep is impossible. If you know how sound works, then you understand.

Attaching the video showing their maintenance person turning off the beep sound. Notice how easy it was for him to turn off the sound, yet it took three days. And surprise, the beep sound is back on as I'm writing this review.

Update: Found the original yelp review. The business page changed because the building is under new ownership. Sneaky...

5/26/2019 is the original date of this review. I've been updating it since.

This apartment building's aura of annoyance affects everyone and everything inside and nearby. I live next door and you know I'm trippin' if I'm writing a review about a building I don't live in.

The sidewalks are riddled with piss and shit mostly from pets. The smell is worse than skid row. The fire alarms go off at least once a month and last night, the alarms went off twice, 2am and 5am. The 2am alarm was sounding for over an hour. You'd think the building was on fire or crumbling to the ground, but when I walked over I saw one fire truck parked outside, some residents in the lobby just waiting it out, and a desk clerk who seemed to be hanging up on incoming calls.

I spoke to a security guard who said there was a water leak in the building. Does a water leak deserve this much attention and need to cause so much annoyance?

Lastly, the management never answers or returns calls. Do everyone a favor, move out, don't move in, don't participate in this building's existence.

ALARM TRACKING
July 17, 2019 - Alarm - 9am - 1pm 6 times
I wasn't around for the summer
Oct 23, 2019 - Alarm - 10:25pm
Dec 21. 2019 - Alarm - 141pm
I stopped recording the dates.
May 4, 2020 - Alarm - 3 times during the day
May 7th, 2020 - Alarm - 1235am
June 14, 2020 - Alarm - 10:16pm
Sept 24, 2020 - Alarm - 7am - 8am 3 times
Sept 29, 2020 - Parking lot washing at 11pm
Oct 1, 2020 - Alarm 10am - 11am twice so far, and from 150pm to 240pm the alarm was sounding off.
Oct 2, 2020 - Alarm 10am -11am 3 times. 12pm - 2 times, 1pm, 8 times.
Oct 6, 2020 - Alarm 1135pm
Oct 8, 2020 - Alarm two short bursts

I have lived at The Drake for about 4yrs, Every place has its ups and downs. Many residents have complained to managements about the MICE issue, NOTHING is being done about it. The elevators are down at least 2x a week. DO YOUR RESEARCH!!!! NOT WORTH THE HEADACE.

I just want to say that the customer service from Tyrese at Brookfield Properties is truly outstanding. He's always so courteous and ready to assist. Tyrese helped me out with all my questions about moving to another property within Brookfield and even gave me his direct email for any further questions or concerns. Thank you, Tyrese! Because of people like you, I feel confident that Brookfield Properties will remain my home until I decide to buy a place of my own. I highly recommend Tyrese and all the staff at BP for their exceptional assistance and support!

Sincerely,
Alessa

THE WORST! DO NOT MOVE HERE! Do not be fooled by the photos and amenities. Do not be fooled by the Google reviews as most are FAKE since Google reviews are easy to fake. Just look at Yelp for more accuracy. There's a reason why half this building is vacant.

I lived in many places across the country and in LA and Atelier is by far the WORST! Dangerous neighborhood getting worse, HORRIBLE management, moldy apartments, violent homeless people break in the building all the time, and broken amenities constantly.

Pre-Covid DTLA was getting better, and during this time Atelier was owned by Greystar, and it was amazing. Since COVID, DTLA has gotten HORRIBLE and is now by far the most dangerous neighborhood in all of LA. Random violent attacks, kidnappings, stabbings, and robberies all the time. Across the street two models went missing from their apartment before being found dead. You can't even walk to the Whole Foods or CVS across the street without being accosted, let alone walk around the neighborhood. There's human feces and dog feces all over the streets. You hear constant shootings, car races, and explosions (yes EXPLOSIONS).

The Starbucks next door has turned into a homeless shelter. The Starbucks cashier is constantly TASING violent homeless people or chasing them out with BASEBALL BATS. Cops never come in DTLA. On multiple occasions I found homeless people smoking in the Atelier lobby, attacking residents, and even SLEEPING IN THE LOBBY!

Atelier was bought by Brookfield right after COVID, which is a shady, greedy Wall St firm. Brookfield cut expenses to make a profit, which included changing the amazing Greystar staff, management, and maintenance to cheap, underpaid, incompetent people. It took 50+ emails for me to sign a lease, and in over 40 of them my name was misspelled "Dough". The PM even messed up and sent me a lease for a unit 3x the price. Good luck getting approved by the way, you need to make 3x to 6x the rental price, provide bank statements, paystubs, tax returns and more. It's more difficult than buying a house.

When I moved in I mentioned I have to live in a smoke free environment due to medical condition, and I was looking for 24/7 concierge for safety, given the dangerous neighborhood. Daniel Kim said no problem, despite him inappropriately having pepper spray and a taser sitting on his desk. Red flag.

Upon move-in there was a HORRIBLE smell. Turns out its SEVERE mold, and who knows, it could be the unit where the two maintenance workers died and were found days later. Very creepy.

ITS A SMOKERS PARADISE! I found over 50 cigarette butts all over the amenity center. I wake up and find cigarette butts and marijuana joints on my own balcony. The building smell is HORRIBLE! They put cheap plastic air fresheners to save money, despite everyone complaining. Neighbors blast music and party all night and are extremely shady.

Forget about enjoying the amenities - NONE WORK! Hot tub and pool are always broke. The elevators NEVER work, and take 15-20 minutes to go downstairs, causing Ubers to cancel. You will never get an uber regardless, as the area is so dangerous Ubers refuse to go there. Residents HOG the business center. The AC in the business center has been broke for months and its a sauna. The pool tables broke, TVs do not work, coffee machine was broke for months and recently removed permanently, gym equipment damaged and missing, movie theater does not work at all, and pool chairs ripped and broke. Rooftop tiles are broken and unsafe causing residents to trip.

They advertise 24/7 concierge, and before being bought out they would have two employees working. To save 50% on staff expenses now there's only one ever concierge. They go missing for hours during their "break". They return with a line of angry people, food couriers, and residents out the door AND THEN YELL AT THEM!

The apartment building is really nice and the prices are reasonable for so many amenities and to live alone without roommates. There are multiple large open spaces to bring friends and a rooftop pool, gym, and movie screening room. The difference in price over on campus housing is more than worth it.

I am absolutely appalled by the lack of security at this so-called "luxury, high-end" apartment! Last Friday, I left my bag on the couch in the clubroom after the party ended at about 2 AM. The bag contains all my personal belongings: car key, apartment key, wallet, ID and iPad.

When my friends, the residents of 2626, tried to open the clubroom, the fob didn't work. We tried to contact the emergency services, but no one bothered to show up! Is this the level of security and responsiveness we should expect from a supposedly upscale residence?

The next morning, at 8:40 AM, my friend went to the clubroom only to find NO BAG inside, just a vacuum cleaner. It appears that the cleaning lady had entered the room before my friend, but shockingly, she denies seeing any bag. The evidence from the fob access indicates that only my friend and the cleaning lady entered the clubroom that morning. Coincidence? I think not!

What's even more absurd is that there are NO SECURITY CAMERAS inside this so-called luxury apartment complex! Are we living in the dark ages? Without any evidence, it's impossible to identify the thief or hold anyone accountable. Moreover, the cleaning manager nonchalantly admitted to having a master key to all the rooms. Residents of 2626, lock your doors with utmost care!

I am utterly disgusted by the lack of security measures in place, and I implore anyone considering this apartment complex to think twice before putting their safety and belongings at risk. This experience has been a total nightmare, and I cannot emphasize enough how disappointed and angry I am with the complete disregard for the security of the residents. Shame on you!

Beaudry is the newest apartment located on DTLA, it provides studio, 1B1B and 2B2B, very nice building with fantastic gym and roof top lounge. 7*24 hours concierge and valet parking.

Plenty of staff, good location. It's huge, so there are package mixups and slow elevators