The One at University City

I worked full time in student housing for a year prior to moving in, so this may color my perspective. The staff (for the sake of this review I'm only referring to front-desk agents) that I've interacted with have largely been unprofessional, and I once waited almost 30 minutes in front of the desk, with an employee sitting there, taking people behind me, and using their phone. Furthermore, due to being a graduate student who starts my semester earlier, I needed to move in earlier. This was eventually accommodated, with an exorbitant fee ($650 to move in a week earlier), and a day before my early move in, they told me my apartment wasn't ready. After confrontation with an employee, I was informed it was "ready" but still required painting. Fast forward the following day of move in, my room was apparently still not ready?

I then had to move my things into my roommates room and then move in later that day. I say all this because this means either (1). Management did not coordinate with the contractors to ensure people who paid more than half the cost of a monthly installment of rent's room was ready on time for a week earlier move in or (2). I was getting consistently incorrect information from the staff. This besides some trivial interactions that do not need mention, the staff and/or management is not great.

For the positives, when I do not need to interact with staff, the premises itself is very nice. For the price and proximity to campus, it is well and truly worth it. I will be renewing, largely for convenience, but the premises itself is worth the money. There are many study rooms, vast amenities, and a convenience store that has saved me quite a few times.

I would recommend moving here if you need a simple commute to class, do not have a car (barber across the street, restaurants in walking distance, convenience store), and want a relatively affordable place to stay.

The apartment has issues with mold and they never sent anyone to fix it. The gym doesn’t have a wide variety of equipment. The pool is frequently dirty. The elevators and power go out a lot. The parking is $125/month. The internet is unstable. We are required to pay to have our packages delivered and pay another $25/month. Security isn’t available when you get locked out at night. The hallways are carpeted and extremely dirty. And the are conditioning filter is rarely changed. I would only ever recommend it because of how close it is to MMC.

While rents in Miami will always be on the higher end, the value you receive for your dollar at The One is minimal. Property management is nonexistent. Common areas, walkways, and elevators will constantly be filthy or out of service. The air circulation in the entire building is poor which leads to humidity inside the building, and likely mold buildup. Overall, if there is an option to live at any other building, even if the rent is slightly higher, you would likely by better off living there.

Several students, including myself, have been violently attacked by other tenants and the building refuses to do anything. They don't have security measures in place, e.g., working cameras or doors that lock. Their security officers are kids who either sleep on the job or don't take their jobs seriously. We were all forced to start paying for a service that delivers packages to our doors instead of having a dedicated mail room, so naturally packages go missing when they get stolen and nobody answers for the missing deliveries. Thieves sneak into the parking garages all the time and break into cars or rip pieces off to sell for scrap. This is frustrating because parking is another $200. The water is often murky, or the pressure goes away, or doesn't get hot. Electric bills have been climbing exponentially with no explanation. Everything is dirty-- feces, garbage, liquids, trash everywhere. It permanently smells awful in many places. Others have complained about pest infestations. If you get locked out of your apartment since you can't make key copies (it's a plastic card), you have t pay $50 and wait several hours for someone to let you back into your apartment. The A/C often needs to be reset. The Internet NEVER works and it's difficult to do homework. Maintenance is slow and ineffective. They often come to fix things, mark the request as "completed", and then don't actually do anything to fix issues. The apartments are way too small for the insane prices we pay. Management is rude or unresponsive. The phone number doesn't work or goes to an answering service where the agents don't actually work anywhere near the building. They lie and blame everyone else for problems that they could easily mitigate. They are disrespectful or simply unprofessional and incompetent. Most of them are students and actual management is never actually present. The people at the front desk will "go check with management" and go into a back office for twenty minutes just to come back out and say they can't help you with basic issues that shouldn't have occurred anyway.

Small apartment but relatively new. Can get a nice apartment or very gross, just depends on who lived there before because the management does NOT clean or keep up with maintenance. Super convent location but management is really bad.

I’ve lived here for 2 years now and rent has risen over 300$ a month with little improvement to show.
Pros:
Limited Gym
Pool
Activities and events
Studios and One bedrooms
Self service store
Walking distance to school

Cons:
Small rooms
Not worth the price
Elevators dirty
Halls dirty
Pay for parking
They don’t accept packages anymore
Internet goes out
AC goes out
Garage has break in’s
Advertise restaurants that never open

It’s student housing so it does get loud sometimes. But it’s very convenient to live across the street, especially for those days that we have class at 9am and then again at 5pm. I would recommend to anyone to live close to campus if you have a long commute whether that’s here at the One or any other student housing.

The One is a new apartment that was built in 2020. I have lived here for over a year.
Pros: Right next to campus, security deposit was $100, didn’t have to pay last months rent, allowed a Guarantor, has good amenity’s, allows pets
Cons: hot water goes out often, electricity goes out, AC goes out (they blame these on construction next door), property is often dirty, rent increases every renewal (started at $1200), mail room is slow takes over a day to get packages, windows are broke And won’t open, room keys stop working randomly, staff is not helpful, area is loud due to college students.

The internet is spotty. Electricity is not included in the price of utilities. It's a tiny studio for the price I pay. People let their dogs pee and poop in elevators and hallways and no one picks it up. Everything is dirty or smells like a dirty gymsock. Parking is an extra $120/mo., but people break into the garage (that has virtually no security) and steal parts off the car. The water has been tested and residents have found lead in it. Management is not responsive. It's run by kids who don't know what they're doing and you will never speak to an actual manager. If you get locked out of your room (because the keys are like hotel key cards), security doesn't help. The building takes advantage of the situation to charge you $50. People sneak in all the time. Packages go missing.

The staff at the building are okay. The reason I gave it such a low score is because of the noise. The walls are very thin and if your neighbor decides to play music… you’ll be listening to it as well. The internet is extremely spotty and slow.